Major Benefits of Automation

Why Automation is Important

Given the right tools, automation can be surprisingly easy and can create major benefits. Understanding these benefits—and some obstacles—will help you develop support for an operations automation project. A recent study by a leading trade journal asked the question, “What do you see as the most important benefits automation?” The primary benefits of automation cited most often were: cost reductionproductivityavailabilityreliability, and performance.

  1. Reducing Operational Costs
  2. Increasing Productivity
  3. Ensuring High Availability
  4. Increasing Reliability
  5. Optimizing Performance


1. Reducing Operational Costs

Every business faces global pressure to increase their profitability. One approach is to reduce costs.

Automation software  is a better and more intelligent approach to cost containment and reduction. The greatest opportunity is to increase service to the customer (end user) while systematically reducing costs. Management often overlooks this potential for savings. Most modern companies have a low operating cost and the total cost of ownership has been declining. Even so, the cost of the operations staff can be as high as 71% of the total cost.


2. Increasing Productivity

As an organization’s technology demands grow, productivity becomes a bigger concern. Typically, as other business areas were given tools to increase their productivity and effectiveness, IT operations took a back seat. The proliferation of desktop productivity software has created substantial gains in the office and HR environments. But, instead of lessening workload for the IT professionals in the back room, the spread of PCs has meant more tasks to be accomplished.

As people use computers more, they place greater demands on the system. More users are generating more jobs, and printed output has increased despite efforts to reduce printed reports. In spite of the trend to online transaction-oriented and client/server systems, batch workloads continue to grow. Production batch jobs still consume the majority of CPU time, and in large shops, jobs are constantly being added.

Automated operations can resolve these issues in several ways.

The automation software executes the commands precisely and in the correct sequence, eliminating operator errors. Forecasting job completion and being able to perform “what if” analyses of schedule changes benefits operations by removing much of the guesswork from daily tasks.


3. Ensuring High Availability

Companies are continually more reliant on their computers. Day-to-day business is routinely conducted with online systems: order entry, reservations, assembly instructions, shipping orders—the list goes on. If the computer is not available, the business suffers.

Years ago, it was considered acceptable to have the computer unavailable for a few hours. Today, with the high volume of cloud computing, the outage of key systems can cost millions of dollars in lost revenue and tarnish a company’s reputation.

High availability is clearly one of IT management’s primary goals. Here too, automated operations can help. A disk drive may crash, but the situation becomes serious when there is not an adequate backup— or worse, the tape cannot be found. A key advantage to automation is the ability to automate your save and recovery systems to ensure protection from the potential disaster of disk loss, or inadvertent damage to system objects from human error.

In a networked environment, centralized management also makes sense. Remote resources can solve business issues while a single operator at a central console observes critical functions throughout the network. Continuous monitoring with a low CPU and communications overhead makes it easier to spot vital network performance trends.


4. Increasing Reliability

Productivity is an obvious benefit of automation. However, reliability is the real gem that sparkles with automation. It is the cornerstone of any good IT operations department and without it you have confusion, chaos, and unhappy users. IT operations requires two opposed skill sets: On one hand, an operations person needs highly technical skills, such as the ability to understand the complexities of an operating system and to analyze and solve problems as they arise. On the other hand, this same person has to be content pushing buttons and loading paper. 

Let’s face it, off-shift operations include some of the most boring, repetitive, and error-prone tasks of an IT organization. But, when you remove the human factor, you eliminate most batch processing errors.

Automated operations ensure that jobs are not forgotten or run out of sequence, that prerequisite jobs are completed successfully, that the input data is correct, and that any special processing is performed.

All these types of errors occur in single-location organizations. Now, imagine a network of multiple systems, geographically dispersed that include multiple operating systems, communications issues, integrated local area network processing, and attached PCs. The chance for errors rises exponentially. The only way to make this type of environment work is automated operations.

Software can handle complex tasks dynamically and intelligently, based on predefined parameters. Yet, critical company functions such as releasing jobs, performing backups, and ensuring communications, are normally performed by entry-level individuals within the IT organization. The benefit of an automated system is that these functions are reliably executed by the automation software, relieving operations personnel from hours of tedious, boring and manual tasks.


5. Optimizing Performance

Every company would like to have their enterprise perform like a thoroughbred. In reality, it is more likely to be overburdened with work. Even though advancements in computers make them faster and less expensive every year, the demands on them always catch up and eventually exceed the level of capability that a company’s computer infrastructure possesses. That leaves a lot of companies wanting to improve their system performance.

Two options to improve performance are to upgrade hardware or purchase a newer system—both expensive choices. It’s also possible to tune a system for better performance, but this takes a highly skilled person who is not normally available 24 hours a day. And, once a system is tuned for a specific workload, if the workload changes, the settings are no longer optimum.



From management’s perspective, reliability, availability, productivity, performance, and cost reduction are powerful arguments for adopting an automated solution. However, achieving these benefits requires discipline to overcome the obstacles. As long as you understand, anticipate, and balance these obstacles against the potential benefits of automation, they should not interrupt your plans.


Business Core is a top-rated suite of automated operations software. To Learn how you can Boost Your Business, Feel free to contact us directly at +971 4 422 7725 or email us at

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Cyber Attacks and How to avoid it!

"You can fool some of the people all of the time, and all of the people some of the time, but you cannot fool all of the people all of the time." –Abraham Lincoln

In this blog we want to highlight some of the common cyber-attacks that everyone should be aware of – phishing. How to detect it and most importantly how to avoid it! 


"Phishing" is the most common type of cyber-attack that affects organizations. Phishing attacks can take many forms, but they all share a common goal – getting you to share sensitive information such as login credentials, credit card information, or bank account details. We have outlined a few different types of phishing attacks to watch out for:

  • Phishing: In this type of attack, hackers impersonate a real company to obtain your login credentials. You may receive an e-mail asking you to verify your account details with a link that takes you to an imposter login screen that delivers your information directly to the attackers.
  • Spear Phishing: Spear phishing is a more sophisticated phishing attack that includes customized information that makes the attacker seem like a legitimate source. They may use your name and phone number in the e-mail to trick you into thinking they have a connection to you, making you more likely to click a link or attachment that they provide.
  • Whaling: Whaling is a popular ploy aimed at getting you to transfer money or send sensitive information to an attacker via email by impersonating a real company executive. Using a fake domain that appears similar to ours, they look like normal emails from a high-level official of the company, typically the CEO or CFO, and ask you for sensitive information (including usernames and passwords).
  • Shared Document Phishing: You may receive an e-mail that appears to come from file-sharing sites like Dropbox or Google Drive alerting you that a document has been shared with you. The link provided in these e-mails will take you to a fake login page that mimics the real login page and will steal your account credentials.

What You Can Do?

To avoid these phishing schemes, please observe the following email best practices:

  • Do not click on links or attachments from senders that you do not recognize. Be especially wary of .zip or other compressed or executable file types.
  • Do not provide sensitive personal information (like usernames and passwords) over email.
  • Watch for email senders that use suspicious or misleading domain names.
  • Inspect URLs carefully to make sure they’re legitimate and not imposter sites.
  • Do not try to open any shared document that you’re not expecting to receive.
  • Be especially cautious when opening attachments or clicking links if you receive an email containing a warning banner indicating that it originated from an external source.


Through public awareness, which we always try to do, everyone will be familiar with the what and the how. On Top of that here at Business Core, we use the latest technology of Cloud security, also known as cloud computing security, consists of a set of policies, controls, procedures and technologies that work together to protect cloud-based systems, data, and infrastructure. These security measures are configured to protect cloud data, support regulatory compliance and protect customers' privacy as well as setting authentication rules for individual users and devices. From authenticating access to filtering traffic, cloud security can be configured to the exact needs of the business. And because these rules can be configured and managed in one place, administration overheads are reduced and IT teams empowered to focus on other areas of the business.


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How Data Visualization Adds Value to Your Business

 There is much evidence that the human brain can process and react faster to images compared to text content. This means data presented in a visual form can be a valuable strategic business tool as people respond to it positively and absorb key information and performance indicators in new and constructive ways.

Data visualization was sometimes seen as a, ”new age gimmick” in the past, probably because of shallow and flashy visuals used at the time, but insightful visualization, including a combination of graphs and Gantt charts (giving a visual representation of planning and tracking) for example, can be a very useful business tool across the organization.

One of the greatest strengths of data visualization is how it brings actionable insights to the surface. Unlike one-dimensional tables and charts that can only be viewed statically, data visualization tools enable users to interact with the data and reveal the patterns within. For example a well-designed Sales data visual comparing sales trend over the last 6 months will very quickly highlight if sales are on the rise or decline.

No matter which form is used, the visuals must focus on the primary areas of the situation at hand and is dependent on the data used. Heat maps are good for areas/region related data and graphs can provide historical data, but there are a variety of mediums.

The trick or art to data visualization is using the right medium to get the best result out of the data. The data visual/dashboard cannot be too busy as it distracts from the task at hand. So the visual must be simple and must focus on the key areas or objectives of the task at hand so as not to lose its value.

Used properly, to reveal key insights into the business, data visualization adds a wealth of strategic knowledge to plot a prosperous course ahead.

With Business Core we took data visualization to the next level. It has become important for us not to just analyze the data, but to act on it through line charts, bar charts, pie charts and even gauges which is effective for setting targets and the best for continuous process! 

Whether using a mobile phone, a tablet or even an online browser, Business Core transforms the complex data to simple data easy to view anytime and anywhere you want. Now the figures or in other words, the material is: simple, meaningful, consistent and most importantly clear! And with a better dashboard comes better decisions. 

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How To Make Chances Of Success Much Easier To Predict.

The Answer is EPM (Performance Management) Software!

Quantifying the performance of your business can be a hassle if you have no automated way to do it. Manual methods such as using excel is okay, but using an automated system would up your game by miles!

If you are on the lookout for a perfect automated system, then BusinessCore EPM is the right fit for you.


EPM stands for Enterprise Performance Management; it is a process that employs planning, reporting, and business intelligence software to boost a company’s performance. It also aids management in delivering more effective responses to challenges encountered by the enterprise.

The concept seems quite complex but it simply helps enterprises in making very important connections between their proposed plan and their annual budget.

EPM system encompasses four major categories of management processes and they are:

  • Planning, budgeting, making predictions
  • Consolidation of outcomes
  • Performance analysis
  • Value creation modelling

Reasons To Start Using An EPM Software

With no doubt, EPM is a good method of keeping track of a company’s performance but there are many other ways it can be deployed. So the big question- why use EPM? To answer this question, below are five reasons why EPM is a great choice.

EPM Solution Is Cloud-Based

Business information is very vital and losing part of it can set operations back by a long time. With a cloud-based solution like EPM, you do not run the risk of losing one bit of data. Besides, obtaining services from the cloud has many more benefits apart from preventing data loss. Some of these benefits include:

  • Universal access to stored data: No matter where you are, as long as you have an internet connection you can access your EPM data.
  • Improved security: With EPM, your data is much more secure as cloud-based services employ extensive measures to keep stored data secured.
  • Scalability: Any business that wants to be around for a long time must constantly work towards growth. To grow your business without hassles it must be scalable. Cloud services improve this because you do not need to invest in extra infrastructure to scale.

Stay Ahead Competitively

Wondering why your business always seems to be lagging? Well, it may be due to the simple fact that excel cannot handle all your business performance computations. Apart from the fact that many of your competitors have probably jumped on the EPM wave, you have to start seeing automation as a must-do thing.

While it may seem foreign, novel and expensive, Ventana research shows that over 71% of companies who employ automation in their close process wrap things up within six days. Isn’t that great productivity you should be benefiting from?

Enhanced Speed and Accuracy

Making mistakes can be quite costly for a business, especially when it relates to managing finances. With EPM, it is much easier for businesses to quantify and predict their chances of success whilst reducing the level and consequences of their mistakes.

This is made possible due to EPM's ability to process a huge amount of data powered by highly sophisticated modelling and analysis functionality. EPM is also capable of incorporating both transactional and multidimensional databases.

With this kind of dynamic data storage system, EPM can provide reports encompassing various aspects of your business.

Unification of Financial Operations

Most enterprises have several departments. For the business to function at an optimum level all departments should work together seamlessly. Finance is of great importance so it should be unified efficiently and this can easily be achieved with EPM tools. It brings financial plans of all sections together in a single and reliable one. This way collaboration across departments is boosted and the enterprise runs like a well-oiled machine.


With EPM in play, you can automate your company’s financial planning, report production, and consolidation process. This way you can avoid time-consuming and draining work that could end up containing lots of errors. You also get to cut down on the cost of paying several people to handle this section of your business.


EPM software is being implemented by many businesses across the globe. It has made business financial planning and management much more efficient and also made chances of success much easier to predict.

If you want to improve your business then EPM is a great way to go about that. It is important to know that EPM services are provided by many companies. You might also come across lots of EPM CPM- (not to be confused ERP EPM), arguments but worry not as all terms boil down to performance management.

Take time out and consult our experts to make sure that you choose a highly effective EPM platform that would deliver the best results for your business.


To Boost Your Business during this month Feel free to contact us directly at +971 4 422 7725 or email us at

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Benefits of CRM for Businesses and Enterprises

Also known as Contact Management Software or Customer Relationship Management Software, a CRM does one major thing; improve customer experience and relationship.


Your company grows when your customer base grows. With time, it becomes more difficult to keep up with communication between your business and your customers.


So, the next thing is to employ more customer management personnel? No, a CRM system could be the only thing you will ever need.


For organizations that are already using it, it's difficult to imagine a world without it. A CRM system gives a hawk's eye view approach to everything concerning your customer.  From a single dashboard, you can relate with all customers with the right data, metrics, insights, and more.


Depending on the mode of operation, CRM benefit businesses in several ways. Below are some of the benefits any CRM system should give to a business or enterprise.


Better customer service

Modern CRM software is packed with a plethora of functionalities. The most important of which is to aid customer-business relationship and that still stands tall amidst its many sub-benefits.


A CRM helps collect and manages customers' information from several channels, present them based on several metrics and demographics and make it available for any of the customer-facing departments in your organization.


This ensures that your team will always have all they need about any customer. This is especially useful when communicating with customers for a great customer experience and ultimately customer satisfaction.


Centralized database

Another good thing about CRM is the availability of a centralized customer database. Making it easy for customers and salespersons in your company to take advantage of.


Nurturing lead is no longer perceived as a herculean task. The process is automatable with CRM management software. Reaching out to prospects and tracking all interaction across all channels becomes super easy.


For example, a salesperson can see how often a customer has interacted with a company and about which specific product, can be used to market in the future.


This also improves the productivity of the sales team. Instead of digging up files and records manually, the automation has taken care of such and other menial tasks.


Improved customer segmentation

Gone are the days of writing general emails to all your customers.


Today, you can send personalized emails to customers based on their preferences. This is possible with the segmentation the CRM system provides.


A CRM system software allows you to know which customer is expecting your email and about what. This software is capable of segmenting your customers based on different criteria that are of interest to you.


By age, buyer's journey, purchase history, gender, and location, you can sort contact and reach out to anyone you want at any time.


Enhance customer retention

What happens when your customers are satisfied with how they are served? They are most likely to return and even tell friends about your business.


After laboring on getting leads, a CRM could be all you need to get conversions and keep ushering customers to buy more without laboring much.


This software is good at putting a stepwise sales process in place. You can use sentiment analysis, user behavior tracking and customer support features to track and identify problems your customers are facing and quickly address them.


Cross-team collaboration

Since a CRM database is a complex record of interactions, communication, behavior, and information about your customers, another department such as sales and supply managers can find great use in them.


Interestingly, the modern CRM platform features in-built collaboration tools. This offers the different teams the ability to access single or multiple files collectively and work on them remotely.


For instance, if your sales team has a record of a particular customer concern about a product, they can devise a means to reach out and take care of the problem.


A Customer Management software help keeps different team such as sales, marketing, and customers service team on the same page about a particular process or customer, and seamlessly work together on available information and data.


Wrapping it up

Putting it all together, a CRM helps organize data about customers and present it to businesses for better understanding. This leads to great customer service and great customer retention. Going forward, it also offers a centralized customer database that enhances customer segmentation and lets businesses serve them better.


There is more benefit to CRM than the aforementioned. Only those who work with CRM software have seen and can say it all. You can only experience such when you join their league.

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Benefits of SCM for Businesses and Enterprises

Benefits of SCM for Businesses and Enterprises

Every business has a global lifeline called supply chains. It is the connecting dots between everything an organization does both within and outside its wall. It involves how product raw materials are sourced for, the production process, and the delivery to the final consumer.


However, as a system or company becomes larger, the supply chain becomes sophisticated and complex to manage. Fortunately, supply chain management software specifically designed for this purpose is readily available to ease the process. Thanks to technology and software programming. 


Investing in supply chain management software is most certainly worth it. Here are some of the benefits of deploying supply chain management in any organization.


Better flow of information and material

A supply chain is majorly concerned about how raw material moves and transforms to become a good in the hand of the final consumer within the shortest possible time.


For such reason, a flawless system needs to be in place to ensure maximum efficiency and seamless flow from the suppliers to the consumers.


Above that, the flow of information within a supply chain needs to be seamless and frictionless. A failed communication can lead to expensive mistakes such as poor customer service, failed logistics, inventory out of stock, and bad relationships with vendors.


SCM software encompasses all features and functions to balance things out in a supply chain. It eases the flow of material, information, and product across a supply chain.


Inventory forecasting and on-demand supply

A good SCM software will never miss out on the inventory management feature. This functionality allows managers to carry out inventory forecasting and employ an on-demand approach.


Instead of stocking huge amounts on inventories in the hope that a large volume of demand is expected, supply chain management software arms managers with the power to cut away excesses on inventory, and come up with precise supply schedules. This will save organizations from avoidable gulping away resources and warehouse spaces.


With this, managers can craft on-demand production and supply system, where stocks meet consumers' demand while at the same time cutting excesses in terms of space, money, and personnel.


Reduction in cost

Organizations that run a robust supply chain management system are more cost-efficient than those that do not. SCM software is designed to integrate seamlessly with the financial system of an organization and help out the kinks.


Repetitive and manual task automation does not only reduce the cost of labor in a warehouse, but they also do as well in other departments.


SCM saves the company from human error that mostly occurs from manual input of data as they try to calculate and recalculate to make their figures perfect.


Hence, like supply chain management speed up the flow of information and material in an organization, it also helps handle the cost associated with it.


Improved data visibility

Analytics is a window to the past and the future. Due to their robust data analytics feature, SCM systems are often referred to as supply chain analytics software.


The data provided by supply chain software can help decision-makers in an organization identify the potential area of opportunities, just as it can help highlight aspects of failure.


This software gives account on a business core vitals of the supply chain. From demand forecast to input and output tracking, inventory tracking, and more.


SCM gives actionable insight into the past, present, and possibly the future of a company's supply chain.


Improve customer service and communication.

Communication between manufacturers and their consumers is one important aspect of business if not the most important.


Consumers always love to be heard and listened to. They are interested in seeing improvement on your available product and even want to see new ones rolling out.


SCM software can help you keep in touch with customers. This could ultimately lead to good customer retention and keep them coming back.


Wrapping it up

The benefits of the SCM system are so much that a unitary piece can't close in one. Nowadays, operating any business model without a good supply management software in place is becoming a thing of the past for the above reasons and more.


All in all, a good supply chain software solution should take care of the following, management, logistics, analytics, procurement, planning, distribution, warehousing, and information.


Hence, organizations are now falling in line without anyone preaching the good gospel to them. Who wants their supply chain to fall behind?


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Benefits of FAM (Finance and Accounts Management) ERP for Businesses and Enterprises


FAM is short for Finance and Accounts Management (FAM) and it refers to the managerial processes involved in financial activities and statement of accounts.


ERP is the short form of Enterprise Resource Planning and functions as a way of helping business integrate and manage the processes are most important to them. It is a tool that simplifies business process and in the long run, it helps in optimizing the company’s operations and at the same time easing the numerous tasks of employees.


There are many benefits when ERP systems are employed in financial modelling accounts management. Let us examine a few of its benefits on the growth of businesses and enterprises.


Benefits of FAM


We shall be examining the benefits of enterprise resource planning for business and enterprises when employed in finance and accounts management.


Below are a few of its benefits.


  • Reduction in the number of Errors

Dealing with numbers and figures is not always an easy task as there are many things attached to it. There is a high possibility of a financial analyst making mistakes in the manual process of capturing data, he could also be distracted or miss some key entries that would likely create problems while reporting the account statement.


Incorrect account statement will surely affect the quality of financial services and decisions made by such business, hence, causing a major setback. However, with the integration of ERP, fewer errors are made and it prevents missing some key entries as the system is automated.


This gives the management of a business assurance of detailed and accurate information of the financial status of the firm, business or enterprise. 


  • Value-added collaboration and enhanced workflow

Without collaboration, the sustainability of the business faces a great risk, which is why companies prefer their workers working in silos. When little financial errors are made, employees tend to trust each other’s judgment as the ERP will fish out any anomalies.


This would automatically improve the workflow amongst employees working in the same firm and pave way for immediate projects updates and a faster completion rate. Also, this would lead to a confidence boost in workers.


  • Improved data security

Data is a vital aspect of ERP and can even be regarded as the heart of ERP software. That is why data security and control is another important and huge benefit FAM enjoys from implementing the ERP system.


ERP helps to keep the financial data of business and enterprises obscure to people, groups and competitors and only make it available to the required audience. The ERP software has the necessary tools to cater for the data control and security of your business.


One major reason that makes it easy for ERP to maintain a high level of financial data security for your business is that it makes use of a single input system. A single source of repository information aids the accuracy, consistency, and security of your company’s financial data while multiple data sources often cause conflicts and reduces the security, accuracy and consistency of a company’s data.


  • Managing accounting needs

The strength of any business and enterprise depends greatly on its financial strength. The accounting department of any business is very essential. For improved and better control, there is various accounting software which when incorporated with ERP it will assist in meeting the capital requirements and management of cash.


With these, the management also gets to formulate budget plans easily and allocate costs within departments.



ERP in finance and accounts management (FAM) provides the best accounting solutions for businesses and enterprises using various means of finance ERP. It will assist you to practice accurate financial reporting.


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Benefits of HRM (Human Resource Management) ERP for Businesses and Enterprises

The Human resource management department or section of any company is responsible for the strategic approach employed by the management of a business or enterprise. They function such that they assist their company have an edge over other rival companies in terms of planning, staffing, scheduling and so on.


The adoption of ERP software in HRM makes it responsible for most HR jobs to be done efficiently and resourcefully. ERP software provides adequate solutions for the HR system to function perfectly, leading to an increase in their efficiency and productivity.


Let us examine some other benefits of Enterprise Resource Planning (ERP) on Human Resource Management (HRM) of a company.


Benefits of ERP in HRM staff training and development, support recruitment function:


  • Effective training management

ERP implementation in HRM assists employees to have access to the various technical skills necessary to blend into the system of the company. It also equip them with business skills that will enable them execute their tasks as worthy employees of the company.


In summary, incorporating ERP with HRM makes employees work better in teams and groups and help them accept any innovative idea or regulation stipulated by the company.


  • Managing business trips

One of the major functions of the HRM is that it organizes various business trips for different purposes, for either compensations, ratification, application, settlements, sealing deals and so on. With the implementation of ERP modules, the flow of these business trips are controlled and made easier.


  • Using analytics tools to track employees performance

 The world is now a global village and there are hosts of software programs that are used in ERP. This software are often called analytics tools and some of them are used to keep track of how best the employees are discharging their duties.


Some of the HR software used in tracking employee performance include Zimyo, time doctor, WorkIQ, reflektive, 15five, Desktime and so on. All these tools make use of the ERP models to function effectively.


  • Human Resource Planning (HRP)

Using the HRM module of an ERP system, Human Resource Planning of HRP is done conveniently by forecasting and analyzing human resource planning costs by compiling relevant information. Through ERP, stimulation of HRP performance is also made possible and this include assisting in the decision making of HR managers.


  • Time management

Even outside HRM and ERP, the importance of effective time management and control cannot be underemphasized because all of the business activities and actions of the enterprise revolves and depends around it (time). Time management supports planning, leading, organizing and other forms of the management process.


The contribution of ERP in the time management of HRM is that it uses a Telematics Control Unit (TCU) to record significant information and keep track of the attendance rate.


  • Recruitment and staffing management

Recruitment process is an important investment of any business and enterprise and it is handled and controlled solely by the Human Resource department. For increased productivity, it is important that the HR department have a viable recruitment system/process in order to make hiring capable hands for the company easy.


In recruitment and staffing management, the application of ERP helps to provide valuable information for decision-making. It also aids optimization of the recruitment process in a bid to reduce the workload on some staff.



As the digital world continue to evolve, birthing advanced changes in information technology, businesses and enterprises are now adopting the updated forms of ERP systems available for use. HRM is an extended format of the ERP system and its implementation raises the output level and success rate of the whole management level of enterprises.


Business Core HRM

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Business in the month of Ramadan

The lunar month of Ramadan sees Muslims the world over fasting during daylight hours for 29-30 days each year. So how does the fast affect productivity and performance in the workplace – and what is the broader impact on business?


The holy month of Ramadan is a time when all followers of Islam (with the exemption of those who are ill, elderly, pregnant or menstruating), forgo eating, drinking and smoking between sunrise and sunset as a sign of faith.

As most will rise early to eat breakfast before daybreak and stay up late to break their fast as night falls, it is commonplace to have shorter sleeping hours during Ramadan.

Effects on business

Fewer hours of sleep and shorter working hours combined with daytime fasting have an inevitable effect on the workforce in Muslim majority countries during Ramadan, with economists estimating a drop in productivity of 35-50%. The reduction in efficiency during this period also means important meetings and decisions are often postponed until the following month, another factor that could possibly incur losses.

Because Ramadan is based on the Islamic lunar calendar, its timing is determined by the sighting of the new moon, which means it arrives approximately two weeks earlier each year.

It’s natural to assume that the longer the period of fasting, the greater the effects, which means it has the potential to cause more disruption when it falls during the summer months, due to the longer daylight hours.

A recent survey by growth strategy firm Dinar estimates that in the Organisation of Islamic Cooperation countries the working day during Ramadan is reduced by an average of two hours.  Working on the assumption that there are 21 working days in the month means a total of 42 hours, or a 2.5% reduction of output per year.

However, how Ramadan is observed in the workplace can differ from country to country. For example, many businesses are closed each year in Algeria for failing to comply with the strict rules regarding fasting during the day, while in In Saudi Arabia, employees holding senior posts are not entitled to work reduced hours and must work the hours that are necessary to carry out their duties in full.

The effect of Ramadan on food retailers, restaurants, and cafes is perhaps less detrimental than you might think. Despite not selling food or drink in the day, or with sales limited to non-muslims in more relaxed or tourist-friendly regions, the Holy Month does not necessarily lead to a fall in demand for food. In fact, the majority of eateries see an increase in profits during Ramadan, thanks to the tradition of heading out after nightfall for Iftar, with many people gathering with friends and family to enjoy a meal.

As well as a surge in cafe culture, retail spending also often increases during Ramadan, with higher consumption of goods and services during the Holy Month. As gifts are exchanged and traditional costumes are worn to celebrate Eid-ul-Fitr, the three-day festival that marks the end of the fast, sales for relevant goods usually sees a notable spike just beforehand.


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5 Top Reasons Why Your Business Needs A POS System

Long gone are the days when we need to have cash registers at stores, outlets or restaurants to handle payments for our business and documenting daily sales. Many human errors occur in that process and accounting is difficult at the end of the business year.

With the rise in technology advancement and unending daily transactions, would you mind upgrading to an easier and more efficient way of accepting payments and keep track of sales?

That is why today, there are modern cashiers called POS (Point of Sale) system that allows you to accept payments from clients in return for a service you have rendered. The POS system is a digital way that can also be used to check out customers from any location.

All you need is the software, access to the internet, and a smartphone.

What is POS?

Suppose you have a physical store where people can visit for their conveniences, some customers might want your attendant to notify them when they want to make purchase. Then using a bar code scanner, the customer can check up the price of any good and make payment. The POS is a cashier software that allows customers make payments in a variety of easy ways and options.

It works in such a way that it calculates and sum up the prices of all items purchased by a person and issues a receipt for record purpose.

Why you should start using a POS?

Apart from making checking outs and keeping tracks of sales, there are many reasons you need to start using the POS retail software- for use in retail shops and also the restaurant POS software- if you are into consumables like food and so on.

Some of the reasons are listed below:

Multiple Payment Options leading to increased sales

For customers to make payments in their convenient way is the joy of most business owner, and this is a benefit of using the POS device. It can accept multiple payments methods like EMV chips cards and contactless payments. 

It also supports mobile wallet payments, which includes Apple pay, Android pay, and a host of others. When customers are aware that you can provide them with any kind of payment options, they will prefer your store to other stores and gradually, your revenue increases.

Other benefits you stand to enjoy from adopting a POS system include; improving your customer relationship management, access to necessary and detailed information for smarter and better business decisions, speed and accuracy, inventory management and so on.

Detailed reporting

Another benefit you stand to enjoy from using the POS is that it allows you to keep track of sales, profits, expenses, and so on. It will provide you with detailed reports of all these and many more. In addition to that, your POS system will let you monitor the key performance indicators like average customer sales, stock turnover, sell-through rate, and so on.

Not even an expert cashier would provide you with all these as fast, easy to read and detailed as the POS device would provide you. 

Increased Efficiency

When you equip your cashier with a POS device to assist her work, business and sales operation would run smoothly and efficiently. Just as a bricklayer cannot lay the foundation of a house successfully without bricks and other right tools, you should not expect your cashier to keep 100% perfect documentation without providing her with the right tool.

The POS device is the right tool, equip your cashier with it and see how efficiency and productivity doubles in your workplace.

Ease of Use

One setback many people encounter while adopting new technology or software is the complicated mode of use that is attributed to them. However, this is not the case with the POS device. It is easy to use because it is digitally programmed and has an instinctive/ interface- touchscreen.

Employee Management

Point of sale technology/software is stocked with options and features that will aid reduce the time your employees spend on scheduling, and schedule enforcement. In fact, the latest technology in POS includes amazing features like time-clock functions- to aid your employee's clock in and out on a POS terminal.


The reasons you should start using a POS software cannot be overemphasized and many business owners have started its implementation in their various stores. It has yielded positively for them and you should not also be left out, more so, as this article has opened your eyes to the numerous benefits you stand to enjoy.

Lastly, all these benefits would lead to a reduction in the amount of money you would have spent hiring various experts to carry out the tasks and analysis that the POS software would do better and efficiently.


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5 Reasons why you need Inventory Management

Today, inventory management has become vital for the survival of an organization. If you don’t have good control over your inventory, the day is not far when you will lose control of your profits.

Nearly 81% of consumers experienced an “out-of-stock” situation in the past 12 months, resulting in lost sales for retailers and lots of disappointment for in-store shoppers.

Globally, retailers recorded losses of a whopping $1.75 trillion due to mismanaged inventory.

If you are still managing your inventory on a spreadsheet or worse, not managing at all, then your business might be suffering and it’s high time that you streamline your inventory management processes.

Managing inventory can be very challenging, and when you are a growing business it can be really painful. If you are facing issues in tracking your inventory and if it is getting difficult for you to optimize your warehouses and storage facilities then you have come to the right place.

In this article, we will tell you why you need inventory management. Before that, let us explain to you what is inventory management.

What is Inventory Management?

In simple terms, inventory management is a set of all those processes which you utilize to oversee and organize your goods or materials in your facility.

A component of supply chain management, inventory management supervises the flow of goods from manufacturers to warehouses and from these facilities to point of sale.

It involves a retailer seeking to acquire and maintain a proper merchandise assortment while managing orders, logistics, returns, and related costs are kept in check.

Why do you need Inventory Management?

It is crucial for an organization today to understand its inventory to achieve both efficient and fast operations, that too, at an affordable cost.

An effective management of inventory helps in reducing costs which further keeps accounts and finances in check.

From a customer’s point of view, it helps you to provide better customer services through fast delivery and low shipping charges, hence, meeting customer expectations.

How inventory management solution can help?

Tracking Inventory

A good system will help you keep track of your inventory and offer a centralized view of stock across sales channels – how much is in stock, and where. It will also allow allocating inventory to specific sales channels, which is important if you have warehouses and distribution centers at multiple locations, thus, enabling warehouse management.

Control Your Costs

Keeping reports about your inventory helps you understand what stocks are doing well, versus which are just taking up shelf space. Lack of the right inventory at the right time can mean back orders, excess inventory, etc. These drive up costs.

Improve Your Delivery

Late delivery due to stock-outs is bound to give you a bad reputation. For tracking, it is important for you to know when the vendor is shipping inventory and when it will arrive. This helps you manage customer expectations by delivery as, when and where they want.

Manage Planning & Forecasting

The software can help you improve demand forecasting by analyzing data trends from well-performing stocks. This minimizes your holding and handling costs, improves revenues and frees up cash flows. Also, by planning and forecasting – you deliver on customer expectations better.

Reduce the Time for Managing Inventory

With a good inventory management solution, you can reduce the time taken to keep track of all the products you have on hand and on order. Additionally, you save the time taken up in inventory recounts if your records are in place.

In Summary

Today, inventory management has become vital for the survival of an organization. If you don’t have good control over your inventory, the day is not far when you will lose control of your profits. Don’t let inventory excess or shortages decide your future.

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5 Reasons Why You Should Start Using a Customer Relationship Management (CRM) Software

From prospects to leads to buyers, to customers and promoters, every salesperson and marketer has got a complex job to pull off when it comes to managing their funnel, as there's no other way around building a stable and successful business. Thanks to technology, the process of honing business-customer relationships are becoming less tedious. Rather than the high-input; low-output manual approach of the past, we now have a little input technological solution that provides significantly high output and returns for CRM agents.

A CRM software is a centralized database for customers’ information where details of customers’ interaction with businesses are located. This software is built to make lead nurturing, marketing, and customer relation a hassle-free endeavor. They provide room for optimizing marketing strategies and upselling efforts. Besides, these tools provide a hawk-eye view of customers' data and activities which can be leveraged by the sales and marketing team of an organization to streamline and adjust their workflow.

For any marketer or business of this age without a CRM software, it high time you considered investing in one, not only because of the immense benefit they provide but for the height of comfort, ease and safety they bring to the process. To help you out, this article will be addressing some of the reasons why you should start using a CRM software. Sit back, grab a cup of coffee and enjoy.

Reasons to Start Using CRM Software

Extensive Customer Data and Analytics

Irrespective of the industry or niche your business belongs, the number one rule of building and operating a successful business is very simple: satisfy your customers and success is yours, especially as your business expands digitally, a sophisticated digitized CRM solution becomes imperative. A CRM system helps channel your marketing, selling, and invoicing efforts in the right course.

The centralized database of a CRM gives room for a multitude of information to be accessed. There's a lot to learn from this enormous data, and the most goal-befitting of all is marketing optimization. The data pulled out from a CRM software reveals customers based on different metrics and demographics. These insights are enough to galvanize new marketing campaigns, products, and services to the right audience at the right time and at the right place. The performance of these marketing steps can also be monitored and analyzed based on different criteria and thus decodes when and where to go next.

Advanced Cross and Upselling

The utmost objective of using a CRM software is to shoot for deal closure, which is why the most sought-after CRM software support features such as cross-selling and upselling. For the purpose of cross-selling, the software analyses a customer's previous orders to come up with other things he might be looking for and suggest new products. In the instance of upselling, the system uses intelligence API based on current customer purchases to suggest similar products. This part of the equation is made possible by factoring in product stages and categories that have been previously used by the customer. Inferentially, a good CRM identifies windows of opportunities in a customer's journey and notify businesses how and when to tap in. More so, any agent; experienced or new- that has access to the CRM dashboard can have a look at individual customers’ profiles and get more than enough info about who's dealing with, from anywhere and at any time.

Integration with Other Marketing Tools

Best-in-class CRM tools are built to work seamlessly with other marketing tools your business will ever need, to create an all-in-one solution for salespeople and marketers. Email marketing tools, social media, messaging apps, live chats, and telephony.

This software, when integrated with emails allows the personalization of interaction with prospects. From information such as personal interest, purchase habits, and previous brand interactions, marketers can customize and personalize email messages that address individual customers to get excellent engagement. A CRM system also gives the flexibility of real-time email tracking. The action of the recipient on the mails is monitored to make the next marketing approach.

Likewise, when CRM is integrated with social media, customers' interaction with brands on several channels is tracked, this helped in delivering targeted content and offers to foster a good relationship with customers. Integrating telephony into CRM software makes outbound calls to customers faster. Thus, the Sales team can address customer's concerns and clear their queries without taking them through serious cross-examination, since their data are already available before them.

Bring Team Together

As much as customer relationship remains important, the internal mutual relationship between business agents that engage these customers cannot be overemphasized. A good CRM software is a sale, marketing, and customer service tool, which means these departments in an organization will work together. The flow of information and the duty of collaboration imposed by CRM software can skyrocket teamwork.  All concerned departments will be open to each other, will access the same data, and deliberate collectively on sorting clients’ needs and queries. So, as a business owner, you can be sure that all arms of your enterprise are working from and on the same page.

Automating Repetitive Task

To err is human they say; the number of tasks involves in a sale process will be a good instance to teach that phrase. Filling out forms, report filing, tending to legal issues, and processing larger data manually can be boring, tedious, and time-consuming, a CRM software will come in handy. The automation of these several repetitive tasks takes out all these worries from an agent table and allows him to focus on helping customers and closing deals.

With this software, it is possible of eliminating all costly manual errors and still make your customer feel like a king.

Finding a CRM software at a reasonable price is super easy these days. You can as well be guaranteed neither maintenance nor recurrent cost will be involved. However, if you are interested in trying one out before going for any, there are CRM solutions that offer a free trial such as Business Core CRM. 

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5 Reasons Why You Should Start Using Supply Chain Management (SCM) Software

From sourcing to quality testing,  production to warehousing, shipping to delivery and reverse logistics, if your business ever involves wholesaling and retailing, your success as an entrepreneur depend on the efficacy of your supply chain. A proper and robust SCM software is all you need to ensure frictionless supply chain process, both within and beyond the four walls of your company.

It starts with obtaining reliable supplier, testing quality of raw material, ensuring it timely delivery, upgrading shipping routes and optimizing delivery times, a supply chain management powers your business with the strategic fuel to prosper.  Simply put, SCM is the future of wholesale and retailing.


Seamless communication, demand forecasting, enhanced visibility, reduced bottlenecks, hang ups, overstock, and more; there are plethora of reasons why you should start using a supply chain management software. Let's take a look at some.

Real-Time Data for Risk Mitigation

Number one of the many good reasons why you should start using SCM software is the availability of real-time data.

This gives businesses the opportunity of implementing back up plans. On the event of delay, company can quickly source materials from other suppliers to prevent further delays. In the absence of real-time data, managers are left clueless about what the next step should be. This most times result in supply chain problem such as inventory out-of-stock and delayed shipment of orders.

SCM software reduces this by synchronizing all data in a single place. Viewing granular data and analyzing big supply chain data can help managers make informed decisions to mitigate risk and come up with back up plans. Beyond nipping at the bud, they can see from a larger screen what are the causes of supply chain disruption and are prepared to take proactive actions to arrest undesired shortcomings.

Supply chain disruption has a ripple effect on a brand's reputation, affecting every juncture of the whole system from procurement to final delivery and likewise otherwise.

Bandwagon Effect

To succeed in the over saturated business world, supply chains automation is nothing but a must. Nowadays, the breakthrough for businesses are coming from the realm of technology, any business that fails to integrate technology in their business dealing are likely to be left behind as suppliers and manufacturers no longer want to work with managers that still live in the old days of brick and mortar business system. You should keep in mind that if you are not ready to swim along, drowning to a world of no place is where your business belongs.

When it comes to optimizing customer satisfaction, there's no second thought about supply chain efficiency.  Modern supply chain management software leverage cloud-based warehousing integration with a robust logistics management system that allows mitigation of transportation hang-ups, ensures fast-paced delivery, quicker communication between ends, processing and handling of inventories. Regardless of industry, every major player are only ready to work with brands that has these technologies in place.

Drive Major Growth in Revenue

According to Deloitte research, 79% of companies that employ efficient supply chain management accrue significantly above average growth in revenue that other companies in the same industry. This is not rocket science, one side of the equation will be that, a supply chain management will allow you to forge a meaningful relationship with both your vendors and suppliers.

The smoothness of order will be clockwork in nature, and reorder will become effortless. Your customers will be happy that the product they need are always available and ready to be shipped. This will not only build trust, but will position your company in a prime position to drive major growth.

Customers’ segmentation and Satisfaction

With a SCM solution, you have the advantage of tracking your customers purchasing habit and you can segment them based on their individual needs. With this segmentation, you've got the tool and insight to serve each customer efficiently, and you will remain forever prepared to always deliver on time. The frequency of purchase, the volume of purchase, the period of transaction, the product or products purchased at a given time are amidst useful data a SCM software provides.

From this segmentation, you can formulate a system to meet individual customers need, hence garnering optimal profit for your enterprise.  A Supply chain process powered by a robust and sophisticated SCM software has an all-round effect on the seamless flow of information, goods and services from the producer to the end user.

Quality Warehousing and Shipping

For most businesses, shipping and warehouse fulfillment are major player in their overhead costs. With the enhanced visibility provided by a supply chain management software, companies can reduce this overhead cost. SCM software provides accurate demand prediction and as well informs which inventory is moving slowly, and which has slower velocity, perhaps they can be substituted for fast-moving inventories. Also, identifying unnecessary expenses in high logistic cost is possible when there's actually another supplier offering same service at the same quality.

Optimized shipping route is a valid concern for supply chain managers. They are saddled with the responsibility of deciding the best shipping method as applicable to different goods and inventory. On them is the decision to get products to customers; small parcels or large bulk- safely, quickly and at the most competitive cost. Else, they look elsewhere.


Using a SCM software has a lot of benefit that can be tiled together in multiple word strings, and they are virtually inseparable. Losing out on one will blatantly tell on others. SCM allows businesses to work with the right partners (vendors, suppliers, and logistics), make informed decision, forecasts and predict market behavior, react to changes in demand and mitigate supply chain disruption. The logic is simple, having reliable suppliers will result in little disruption and more customer satisfaction, thus improving cash flow.

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Benefits of a Modern ERP to Small and Medium Businesses

Overview of ERP

ERP is the acronym of “Enterprise Resource Planning”. It involves the integration and synchronization of all the core processes that defines a business or company into a single system. These processes include: Finance and Accounts Management (FAM), Supply Chain Management (SCM), Point of Sale (POS), Human Resource Management (HRM), and Customer Relationship Management (CRM) amongst others.

ERP is a software that makes use of the latest technologies like AI (Artificial Intelligence) and machine learning to improve the efficiency, transparency and speed of operation of a company or business. This is all thanks to the ease at which it facilitates operations of various departments on a single system at real-life time.

The basics working principle of the ERP is the inclusion of various software components called modules. These modules consist or represent the aforementioned major cores of businesses operating as an individual entity for the concerned department. However, there is an integration between these modules that allows other modules from other departments to view and access the data for their own use in real-life time.

For instance, if there is an order created in the CRM module of the ERP, the information will be shared with the production module to begin manufacturing with the information and date provided. The process continues and synchronizes until the last stage of the sales cycle.


Types of ERP and their Suitability to Different Business Sizes:

The early ERPs have been somewhat limited to large businesses due to the cost and lack of flexibility. But, it is a whole different story now as there are various types of ERP software to suit different businesses.

On-premise ERP: This type of ERP involves the direct installation of the ERP software on your on-site systems. On-premise ERP is the traditional ERP type and it gives you physical and direct control of the ERP. Also, you will be in charge of the maintenance, installation and improvement of the software.

This type of ERP is suitable for small and medium scale businesses as it gives total control and access. Also, improvements can be made to suit the user’s needs at any point in time.

Cloud ERP: The cloud ERP involves is any ERP service that is made available by a provider via cloud hosting. It is especially suitable for large businesses as it is accessible from any part of the world provided there is internet connection. However, small and medium businesses are finding a use for cloud ERP thanks to its low starting and maintenance cost and scalability.

Hybrid ERP: This is sometimes called the two-tier ERP. It is the combination of the On-premise and cloud ERP to meet specific business requirements. Hybrid ERP is ideal for large businesses as it requires lots of know-how and can be costly. It also requires the effective balancing of the ERP applications and data that will be made available on premise or in the Cloud.


Benefits of ERP to Small and Medium Businesses:

Though small and medium scale companies are embracing ERP, there is still some backward attitude on the part of majority of growing businesses towards it. Hence, the need to underscore the impact ERP has on such companies.

Custom Reporting and Transparency

The importance of custom reporting and transparency on a business cannot be stated enough. It gives a business owner a first-hand and unaltered information on the functionality of each module and departments in an ERP on a single system. With this, you can determine the numbers behind everything in the company.

This is especially important in HRM, FAM and CRM. For example, if a department is faltering and is not meeting up with standards, the custom reporting from the ERP depicts it and can be addressed accordingly without affecting other departments. Also, transparency of the custom reporting is important in FAM as it allows the company to monitor all financial aspects of the business without any loophole.

Scalability in Production

Scalability is an important part of any growing business. However, this scalability can be difficult to achieve without the incorporation of ERP.  With ERP, a company has the solid record of workflow to determine the production size needed at a particular point in time. Also, the automation that comes with ERP frees up workers to deal with any unexpected surge in production.

Scalability is especially important in SCM and CRM as it allows you to meet up with the demand of your customers while offering satisfactory services.

Improved Productivity

There is a direct link between the productivity of employees and the number of jobs they are tasked with. When employees are to deal to little manual processes, there is an increase in creativity, innovation and agility and vice versa. Hence, the fewer the manual processes they have to deal with the more productive they become.

Automation is without doubt one of the major advantages of ERP. This helps to save time, maintain consistency of process and most importantly reduces stress for employees. Consequently, there is improved productivity which translates to improved revenue.

Effective Decision-making

The core decisions of businesses requires accurate and updated data at the right time. With the numbers and synchronization of data as well as the incorporation of timely notifications in some models of ERP, the crucial decision-making of businesses of all sizes improves considerably. And, with improved decision-making comes improved productivity and efficiency and consequently, higher revenue.

Reduction of Operating Costs

This is one of the most important benefits of ERP to small and medium businesses. With ERP automating data flow on a single system, the need for specific software for different departments in the company is eliminated. Also, the need to get more employees for manual data management is reduced considerably. Consequently, a company saves on operating costs while still boasting high productivity and efficiency.


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5 Reason Why You Should Start Using FAM (Finance and Accounts Management) Software


Want to record your organization money flow, evaluate your financial condition without copying and pasting data across spreadsheets? FAMs (Finance and Account Management Software) is the one size-fits-all accounting solution you need. To monitor account balance, generate invoices, record transactions, pay taxes and create timely reports, a FAM will put your organization financial processes into a systematic proceedings that are well structured and organized.

Digital tools are known for the goodwill they come with, allowing users to automate operations, execute tasks faster and eliminate errors. A finance ERP does the same and more, as it avails you a centralized dashboard where you can take care of all your financial activities. These software save users the headache of repetitive accounting task, thereby enhancing accuracy and efficient bookkeeping.

Importance of FAMs

With FAMs in place, you have a real-time update of your transactions and can generate variety of financial statements and reports. You can also use different metrics to analyze your business growth and financial standing, thus making an informed decision for the future of your business.

When using accounting software, you save time and resources that would be otherwise spent on inputting transactions details and data. At the same time, you are saved the headache of possible errors. Besides having all transaction details in one place, you can bank for your business on the go by connecting the software to your business bank account. What does this mean, all financial dealings are stacked in one place for your perusal, and there are more benefits to that.

If you are looking for one good reason to start using FAMs, we'll give you five:

Seamless Inflow and Outflow of Money

With a robust FAMs, your customers can pay invoices seamlessly with just a click of a button. This is possible through the use of electronic invoicing. There are many advantages to this, the number of staff required to process check and make deposit through bank will be minimal while there will also be a cut in cost of operating your business. Payment processing becomes faster with an extra layer of security for payment since cash will be carried along. Although there is a processing fee attached to this, it's definitely less expensive than the cost of using employees.

Every business will always have one or two bills to settle. Handling the outflow of fund from your business is one core task of accounting software. As businesses grow and expand beyond borders, it very easy to lose track of account payables such as purchase order and credit vendors. So, a software that helps track them, produce purchase quotes and at times credit memos is as valuable as the business.

Multi-reporting Platform

More than just normal report, the report available through a FAMs is overwhelming in terms of quality and quantity. The wide range of reporting options available in some accounting software is nearly unlimited, good accounting software to be precise.  Beside the report of cash inflow and outflow, accounting software gives a clear picture of business profit and loss statistics, asset and liabilities statements, and many more.

Going through a long list of data in numerical form can be tire to the eye and reveal less insights for analytic purposes. Accounting software can give a pictorial representations of data in forms of graph and charts with color-coding for easy interpretation. Thus, you have everything to make informed decision. It is as well easy to make statistical analyses from collected data, identify trends and forecast what's likely to happen in the next business period.

Simple Payroll Planning and Management

Sophisticated accounting solution offers an all in one payroll solutions. This software does everything whether your employees are paid by work hours or salaried, from accurately calculating hours, making taxes deduction to processing wages.

For business with different categories of worker, executing payroll service is quite tedious a process. If your business has regular, intermittent or part-time employees that are paid at different times; daily, weekly, bi-weekly, or monthly, an FAM can let you pay as you need without any stress. A quality FAM software is capable of handling various payment schedules irrespective of how and types. Besides, using accounting software allows easy handling of paychecks as people want their money directly deposited into their bank account, be it commission, bonuses, profit sharing, etc.

Banking Made Easy

By default, any account software should offer users the flexibility of linking business bank accounts. This will enable direct payment and enhance keeping tab on every data from your bank to your accounting system. A good software should do even more.

For businesses that operates more than one account, you need a way reconcile transactions of all accounts maybe via a general ledger or similar feature present in the software.  Also, with a FAM, making lots of payment via checks will never be a headache. Majority of software are capable of printing, processing, voiding and detecting duplicate checks. Hence, you can run your business faster, smarter and more secure.

Automatic Tax Calculation and Compliance

Having a system that calculate and inform you of the tax payable can save business owners the  trouble of government tax agencies. Besides revealing the amount of tax due on given invoices, organizations using FAM can easily prepare reports of their tax activities. As an example, seeing the amount of tax paid over a particular period becomes simple, business can as well gather required data to input in different government tax forms. Most accounting software does more than showing tax details, they also facilitate the electronic payment of taxes and submission of necessary documents.

So, what else are you looking for, get your business a robust accounting software and be ever grateful you did.

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5 Reasons Why You Should Start Using HRM (Human Resource Management) Software


The advancement in Machine learning, artificial intelligence and data science has culminated in a better today for businesses and organizations. Human Resource Management remains one of the many business department benefitting immensely from this technologically powered development. In today's business world, the automation and digitization of HR processes has been proven to be a must-do task for every organization. Smart HRM software has refined the faith of conventional modern entrepreneur.

HR (Human Resource) is a crucial department for any organization with a big dream and wants a better tomorrow. It functions include but are not limited to hiring, contracts management, performance and productivity tracking, succession planning and so on. With these much boxes that need to be ticked, it's seemingly an uphill endeavor for most HR teams to pull off, especially when dealing with an expansive organization or an ever growing company.

Importance of HRMS

The infallibility of human will always come into play when HR processes are carried out manually. To scale down the occurrence of human errors or totally prevent these avoidable errors, HR automation software has been in the rise and has gradually become the go-to option for well-meaning organizations. Thanks to its overall scalability and advanced efficiency.

The term HRMS (human resources management software) is a bracket name for smart tools that caters for all human resources needs. By using HR system, aligning employee objectives with the organizations' becomes much easier, as managers easily visualize what's missing and what's needed. Let's take a look at some of the reason HR software is worthy an investment for any organization and why you need to start using it.

Automation of HRs Operations

Rather than wasting time in searching through thousands of files and reports when needed, HRMS could save HRs a great deal of time. This advanced tool isn't just intuitive and easy to use, but also gives a clear and advanced analytics that spread through individuals and reports to aid entrepreneurs’ decision making.

The advanced analytic features of smart HR systems help HR professionals make crucial decisions that results into improve employee engagement and noting their wellbeing concern. According to Expert Dale Carnegie, organizations that prioritizes employee engagement outperform others who do not by 22 percent.

By using smart HRM software, processes such as employee onboarding, managing resources, job posting, grievances redressal and other internal communication becomes automated. This saves businesses time and money.

Real-Time Employees Assessment

The fundamental role of HR in any organization is to recruit, nurture and establish an environment of high-performing talents that share a common goal and work in synergy to achieve the organization objectives. More so, when employees fails to perform below expectation or under deliver despite having the potentials, HR is responsible for resuscitating the employee through performance improvement programs such as coaching.

With HR software, managers can view and access all pertinent information real-time about employee and their performance from a single dashboard. By this, it becomes very easy to evaluate employee performance and get feedbacks across the organization, from clients, employees and peers all in an automated system.

As an enterprise, your workforce is your net worth, the ROI of an organization can slowly depend on how effective and efficient the work force is. In the united states alone, about $11 billion dollars is lost annually just because of employee turnover.

Advanced Organizational Insight:

Using a quality HRMs is one of the most useful thing that could ever happen in the setting of an organization. Such quality HRMS gives a hawk's eye view on all aspects of the organization businesses, without investing a great deal of resources. From these comprehensive insights, it becomes simple for entrepreneurs to enhance employee performance, retention and boost productivity.  How?

The dashboard of a typical quality HRM software can produce as much as the following information, Attrition report, open positions, overall expenses, average resources utilization, leave consumed, headcount, salary leaves encashment etc. With this much information before a manager or entrepreneur it is easy to cut out the guesswork by collating and analyzing data to arrive at factual organizational insights.

Enhanced Collaboration

Building a formidable collaboration within any organization can be easily achieved with modern HRMs, as they include employee directory where individuals’ expertise and achievement can be shared and HRM planning can be well implemented.

These systems gives greater visibility within an organization that goes beyond basic information like name, salary grade and hire date. HR systems today come with centralized information database wherein each employee has individual dashboard that can be accessed through their unique log in credentials. This open door for employee and HR to collaborate more effectively. Activities such as tax status, compensation, discounts, employee evaluation, skills program and certification training are accessible without falling back to manual spreadsheets.

Additionally, the employee directory provides extra info about co-workers as they can share their address, hobbies, little details about their personal life, achievements so far and future projections. Also, the centralized repository will save a lot writing on papers and traditional file carriage approach, as should in case an employee has something to share, update to make, feedback to give or even requests time off, all can be done by simply logging onto the repository.

Organization-Employees Goal Alignment

The most sought after hrms are known for improving the overall productivity of organizations. Whether you own an established enterprise or just starting out, having a clear goal is not sufficient for success if you can’t bring your employees on the same page. Right. From the help desk to project management, having a common goal is a must-present ingredient. How do you achieve this with HRMs?

According to business peculiarity, every manager set goals at beginning of every year, quarter, half year, or even less. These goals are in turn share with employees across all departments for review.

HR software can be used to keep this goals in check. Thanks to their advanced AI-based data analytics, it easy to generate report from the employee and evaluate organization operation that has been in line with the goals or not. Unlike conventional HR process, where several meetings, files, reports and experts are brought together before arriving at worthwhile deductions, these software is one tool that does it all.

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How Covid-19 is already rewriting the future of Business

With COVID-19 cases growing worldwide, business leaders are scrambling to deal with a wide variety of problems, from slumping sales and stalling supply chains to keeping employees healthy and making sure they can continue working.

Professors of Harvard Business School were able to answer how the coronavirus pandemic is likely to change how companies do business. Here’s what they said:


The best leaders will break out of silos and improve workplace culture

If there were ever a time to “think outside the building” and be more aware of the wider system, it’s now. Operating in silos and paying attention only to a few stakeholders’ leads to vulnerabilities. Companies are dependent not only on global supply chains and what might be happening in other countries, but also on the state of institutions in their own communities. The ecosystems in which companies operate mean that a disruption to one industry or set of activities ripples to others.

Companies with the strongest stakeholder and partner orientations are best able to survive and transcend crises, because they can plan together, gain local knowledge from each other, and draw on good will to get back to business quickly when the crisis abates.


Employees and buildings will be healthier

COVID-19 will change the nature of our offices, apartments, hospitals, schools, and government buildings. Concern about the spread of this and other communicable diseases might fade after this contagion, but there will probably be more outbreaks in the decades to come. This means that we can expect our physical structures to change, too.

Think of the extension of today’s airport and courthouse security screening: not just what weapons you may be carrying, but also what infections you may be carrying. Many of us have experienced health screening in Asian airports for years as technicians viewed our facial temperatures, checked our passports and vaccination histories, and asked questions. This will become a more permanent component of entry to office buildings, schools, and transit hubs.


 In-person meetings will be less important 

All organizations will learn that they can leverage technology much more effectively to operate remotely and conduct business. We will realize we need far fewer face-to-face meetings than we thought. I think the productivity benefits could be quite big.

The companies that will lose: travel businesses, such as airlines and hotels. We may discover we just don’t need to travel to meetings as much as we thought.


Employees will take stock of their new work priorities

 As this crisis unfolds, you may find your workdays following a very different cadence. Normal work activities will get disrupted and then blended with your personal life as you begin working from home. The colleagues you usually run into at the office will no longer be down the hall, and the normal meetings and email threads that occupy your days may get shuffled in unexpected ways, depending in part on whether the crisis cripples or amplifies the demand for your work. In either case, this is a good time to take stock of your priorities and rethink your patterns of collaboration.

By auditing your work responsibilities and project commitments, along with all the meetings, emails, and other tools you use to collaborate, you can become more focused and intentional about how you spend your time. Before this crisis, you may have felt overloaded with too many meetings and relentless emails, making it seem like you never had time to do your actual work. The shift to working from home, despite all of its inherent challenges, can also be an opportunity to reflect on your priorities and design your new schedule to accomplish them.


 Supply chain strategy will be rewritten 

Businesses have been surprised on how dependent they are on China, for everything from key raw materials or parts to finished products. Often they didn’t realize that it was a supplier to their supplier, or further down as a third or fourth tier. The magnitude of the shock means after they recover from the momentary chaos, many will start thinking about diversifying their risk and trying to develop alternatives in other countries.

The biggest losers from the coronavirus [in business] are service industries that have seen their revenues dry up. Airlines, hotels, the travel industry at large, are losing revenue and cash flow that will be difficult to replace. Manufacturers can run overtime and make up for lost production and fill pent-up demand, but services demand is perishable and hard to replace. 


BusinessCore will be sharing more informative blogs in the next couple of weeks. Visit our blogs page for more blogs and our ERP solutions page to see how Business DNA can help and assist you with all your business needs.

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How to enhance your capabilities through Remote Working!

Remote work is on the rise. Advancements in technology and cloud-based tools like Business Core, have made this incredible feat possible—you can work, communicate, and collaborate virtually from virtually anywhere. You no longer have to be confined within the four walls of a traditional office.

As a global company, Business DNA is a big supporter of remote work. We are even able to stay connected using our own digital tools that we’ve created for our customers.

Right now, the number of first-time remote workers is on the rise.

Business DNA has currently adopted work from home as our default state—but we’re not alone. There are now millions of people joining us, as businesses transition to remote work setups following the coronavirus outbreak.

If you are a remote work beginner, we have a few tips and best practices to share that will help you get started on the right foot.


Long blog post alert! Bring a cup of coffee, this might take a while.

Have the right tools in place

Cloud-based tools made it possible for everyone to stay working as a unit as projects progress. It is best to be prepared with the right set of cloud-based software tools when going remote. I can’t imagine how much more difficult projects would have been without these tools in place.

Speaking personally, as a family man with members who are also required to stay at home, I had to keep focus on work amidst all kinds of domestic noise. I’m grateful that I invested in good noise-cancelling headphones! Of course, it should go without saying that it is crucial to have a high speed broadband setup with a powerful WiFi router. So, it’s best to be prepared with the right hardware tools to complement your software tools. Even if times are tough to the extent that humanity is challenged, with the right tools, things that may seem remotely possible, can be made possible remotely.


Self-direct: be your own boss (especially when no one is around)

Those of us who are used to the buzz and interactions of a busy office may find it hard to stay motivated when they are suddenly by themselves at home. This adjustment can feel impossible to some. If you are one of these people who struggle with the transition, there is no need to fret. There are steps you can take to ease the adjustment period. Over time, you may even learn how to use the focus gained from solitude to get a lot more done.

The key step is to keep your purpose, or “big picture” in mind. The story of the three stonecutters is a great example. When asked by a passerby what each stonecutter is doing, the first says he is chipping stones, and the second says he is earning a living. But, the third says he is building a grand cathedral that will be the pride of the town. There was even a similar historical incident in which President Kennedy asked a janitor mopping the floor at NASA what he was doing. The janitor simply replied that he was “helping send a man to the moon.”

What is the cathedral your team or organization is trying to build? What is your moon mission? Look at your work not as a series of chores, but as indispensable contributions towards realizing a larger vision.

Do the work you believe in. Do you feel the impact your work creates is in proportion with your abilities? Do you find this impact personally satisfying? If not, it could be that you are overly focused on trying to please someone else, acting out of fear, or “just in it for the money.” None of these options is the best position to be in if you’re looking to find self-motivation.

Often, what the brain craves above all is instant gratification. You can play to this by transforming your work into a game. Set short term goals, and give yourself rewards that are independent of the outcome of your work. Ex: “If I work for the next three hours on this tough problem, I will watch my favorite show or nap for the next half hour.” “If I can clear my to do list by Thursday, I will treat myself during the weekend.” To summarize, put your work in the context of a larger vision, do what you believe in, and make it like a game. Soon, you will get to a stage where the only boss you will need is yourself.  


Managing a Team Remotely

reducing friction, reusing tools, and recycling knowledge

Work isn’t always the same. It can come in various levels of complexity and difficulty. A good chunk of my work is spent on my own deliverables. There’s also the work where I collaborate with the people I manage, review their work, get them to review some of my work, ideate on projects, and so on. On top of that, there’s the work of collaborating with people outside my team, from different parts of the company, and even people outside the organization. At least two-thirds of all of that used to happen in person. Ever since we moved to working remotely, we have had to achieve the same magic without physically spending time together.


Here’s what we try to do:

Brainstorm with the group: Every time we begin a new project, we typically spend time writing down ideas on different pages of a single document. If nothing else, this helps revisit one’s own ideas of clarity, purpose, and viability.  

Create rapport: In the absence of in-person interaction, video works best for creating rapport. This is crucial when we work with people from other teams. For every project we work on, we connect, and at the end of a brainstorming session, we spend time over video to evaluate ideas and arrive at basic conclusions for building further.

Receive clarifications: Any number of questions can arise as we start working out the details of a project. Did they mean this when they wrote that? Did they assume this detail for the sake of discussion? Most of the time, these questions don’t have a simple yes or no answer. They require a short explanation, which is often more efficiently accomplished through voice.

Reminders and quick decisions: In an office setting, people remember projects when they see a teammate who runs that project. While working remotely, these little reminders are often out of sight and out of mind. Group chats help address this challenge. They’re also useful for getting feedback from teammates on early stages of work, and voting quickly on smaller decisions. It is better to avoid having long-winded discussions on group chats, as they can tend to go on and on without a firm conclusion. Getting on a video call will help address these issues.

FYIs & MOMs:  In almost every project, much of the work happens in the background, and it’s not always necessary to notify everyone every step of the way. Sending such notifications automatically on a chat group can also inundate people. We use emails to update key stakeholders about important milestones. We also send a minutes-of-meeting write-up after any meeting that involves more than 3 people.

Creating knowledge: We make it a point to compile internal knowledge on the details of big projects to share with all our stakeholders. This includes things like the challenges we faced on the project, how we overcame them, what to avoid in the future, and how to do some things better are all details that will be useful references in the future.

We try to keep as much of these processes as clear as possible, which helps each person structure their day based on their own productivity choices. That way, everyone is happy, and we’re all able to get our work done regardless of all other factors.

Manage Team 

Humanize Technology and be more mindful

Technology makes it extremely easy to work remotely and also stay connected with the rest of the team, in addition to my own personal relationships.


Here are a few tips on how you can humanize technology:

  • Remain available on your messaging and remote call apps while the rest of the team is working. This reassures colleagues that you are approachable and can be reached immediately. When you are less available, set your communication status accordingly. [Eg. “At lunch,” or “in a demo.”]
  • There are a few tasks that can only be accomplished with calls. Make yourself available to take work calls.
  • When working with colleagues across time zones, schedule calls and meetings at a mutually convenient time. If a time is not very convenient for you, you should feel comfortable informing others.
  • Do not say “Hi [Colleague’s name]” in your messaging apps and wait for others to respond. It keeps the other person guessing. Instead, add 2 lines explaining why you are trying to contact them.
  • When leading remote teams, take initiative and start the conversation about work. Do not wait for your teammates to give you updates for the day.
  • Be transparent. Keep showing work output to relevant stake-holders on the team. This improves your credibility and the trust that your colleagues have in you.


Master documentation

One of the crucial aspects of working remotely is creating a culture of collaboration. Switching between messaging apps and channels all day is not the best way to be productive. It is important to set apart a few hours each day to do independent work. It helps when you can differentiate between what is important and what is urgent.

In order to facilitate collaboration, it is good to document important things often, especially when you work remotely.

For example, sharing your ideas in a document with your colleagues before or after a call helps them prepare better, and saves you from possible miscommunication. This also ensures everyone is on the same page (or has better context) before you start a call. For teams, it is best to create a common content repository. This speeds up the sharing and collaboration process.


Find your happy place to practice solitude and get work done

In addition to switching between different environments to work in, I try to maintain a fine balance between avoiding distractions, and staying connected with my team and our business partners all over the world through audio and video calls.

When I am working in the office, my train of thought is constantly interrupted by getting pulled into discussions or problems that demand my immediate attention. However, this enforced isolation is inadvertently teaching all of us is to slow our thoughts down, which in turn adopts better decision-making.


Evolve and maintain a healthy work-life balance  

I learned that it is very difficult to have a “work-life balance”.

My work life and personal life only integrate with each other.

Here are some things that I do as part of my attempts to juggle the two important halves of my life:

  • Identifying which part of my day that I am most creative, and setting my status to DND around that time.
  • Using the time that I feel the dullest to do tasks that involve moving around: cooking, gardening, walking, and some exercising.
  • Creating my own “list of gratitude,” including the people, things, opportunities, and memories that I am grateful for. This serves as a great anchor for staying positive.
  • Picking one hour of every day, and compartmentalizing it into three 20-minute learning paths. This time could be set aside for reading a few pages of a book, watching a TED talk, listening to a podcast, or even revisiting skills that have not been sharpened or put to use in a while.

If we are content and peaceful at the end of the day, and see a purpose for tomorrow, we know we have found our balance. 

To conclude: set your mind right, do your part, and the rest will come to you naturally 

Remote work really requires a strong commitment. It might take you a few days or a few months to master remote work. Just be professional, and pace yourself. Take the time to learn the ropes.

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Customer Relationship Management CRM Module

Overview of CRM

With competition in the business world now at an all-time high, there is a change in the purchasing attitude of customers. As there are now more than one outlet that can provide services of equal quality, they now prefer to purchase based on their experience with businesses and companies. And this is where the importance of CRM is made palpable.

CRM is the acronym of Customer Relationship Management. It is the process an organization undergoes to manage and nurture its relationships and contacts. These contacts are not limited to customers alone but also employees, Email subscribers, advocates and so on.

The importance of CRM cannot be stated enough as it helps organizations retain customers, identify prospects, grow profit, nurture deals, build an interactive and customizable customer service, and build stronger relationships with the most important people to the business.

CRM as a Specific Software

The CRM system or software is a system that collects and analyses customer data from the different point of contact or channels between the company and the customer. This can include the company’s social network platforms, live chat, company’s website, marketing materials and so on.

With this, employees having direct contact or those supporting such employees have the required information – like the customer’s personal information, preferences, and concerns – needed to improve customer’s experience and build a formidable relationship with them.

Types of CRM

CRM can be classified based on different factors and the usage. However, this classification will be based on the technology used.

Cloud CRM

Cloud-based CRM is a form of CRM that makes use of Software as a Service (SaaS). In this type of CRM, customers’ data is stored on an external, remote storage somewhere, where you can access the information at all times provided there is internet connection.

This type of CRM is relatively fast, easy to use and works well for all business types. It is considered to be the most cost-effective as it does not require any new hardware or maintenance cost. The provider oversees the maintenance and installation from the moment you subscribe to a CRM package.

The major concern about the cloud CRM is data security as companies do not have physical control over the data. This might lead to compromise in the case of take over of the provider or liquidation. Hence, it is usually employed by small businesses with little resources and technological expertise.

On-Premise CRM

On-Premise CRM gives you total control of the CRM software and everything that has to do with it. The maintenance, administration and security of the database and information is all on you and your company. Unlike the case of cloud CRM, you have to purchase the license upfront and the software will be installed on your company’s servers.

The only downside to On-premise CRM is that it takes lots of time to fully install and integrate other some other important company’s data and features. Another is the cost of the initial purchase, update and maintenance of the software down the line. Hence, it is usually used by companies with high technological expertise and high resources.

Open Source CRM

The open source CRM is a system that allows for flexibility and adaptability of CRM. It makes the source code of the CRM available to the public thereby, allowing for alteration and customization as required.

This type of CRM system is most suitable to companies that need to improve their social CRM practices. The cost of open source CRM depends on your company’s business needs and goals. The major downside is the availability of the same source code of your CRM is to the public which can lead to security breach.

Mobile CRM

These are CRM applications designed for tablets and smartphones. They are common feature with sales representatives and marketing professionals. It allows employees to access customer information and carryout activities on the move without necessarily needing to get to the office.

Major Features of CRM

While there are series of features that makes up a CRM system depending on the type and use, there are some basic features that must be integrated in a standard CRM.

Contact Management

The major purpose the CRM is to build a formidable relationship with customers and improve their business experience with your company. And that purpose is embodied by the contact management feature.

Information that should be constant includes contact details, email tracking, organization details and so on. Some of the advanced CRM systems go as far as collecting relevant data from social sources like LinkedIn.

Pipeline Management

Sales pipeline gives visual view of potential prospects and opportunities in the sales cycle. It is often referred to as the blood of the organization. This feature must be able to show deals that will be closing, insights into the performance of employees and other opportunities with potential customers.

Also, it should be able to allow you to label sales stages, create new deals and move these deals from one stage to another to monitor their progress.

Activity Management

The activity management feature helps with scheduling and planning for deal flows and consequently attainment of business goals. The activities that should be manageable by this feature includes but not limited to phone calls, meeting schedule, and emails.

Also, the activity scheduling, reminders, assign activities and customization of activity types are important features that should be a part of this CRM module.

Sales Report

Sales report is a feature that allows for informed judgment and decision by giving detailed reports on sales at the required intervals. This feature enables an organization to recognize and appreciate loyal customers, potential customers, employees’ efficiency, and to recognize the trend and seasonal sales opportunities.

One important feature that should be part of this CRM module is the live sales dashboard. This enables allows critical tasks to be carried out in real-life time.

Email Integration

With the amount of emails that will be sent and received by a company, managing and keeping tab of these data might be a tough task. Hence, it is paramount the CRM has a feature that can send emails, schedule follow-up emails and store the required customer data and request.

Email integration enables you to respond to customers’ requests in real-time and also schedule emails to be sent out at a later time. It is one the major components of your sales communication and as such allows the company to be more productive.

Benefits of CRM to Companies

The following are some of the benefits companies can derive from the right CRM system.

  1. Retention of customers through improved customer services.
  2. Transparency in the activities of the organization which helps to assign tasks, show works and track performances of employees.
  • Increase in sales as a result of better customer relationship and recognition of opportunities and prospects.
  1. Improved efficiency which is a consequence of having virtually all of your vital business functions in one software.
  2. Improved data analysis to recognize where business needs to improve especially in terms of customer retention and customer acquisition.
  3. Easy access to information which permits better knowledge sharing. This is vital in making sure employees are not misinformed or lack the necessary information.

Wrap Up

Customers are arguably the most important part of any business. This makes investing in CRM a worthy investment that can take your company and business to places. Besides CRM does not have to be expensive, there are different types for various budget and features, choose the best the fits your business.

Visit Business Core CRM Here.

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Business Core Point of Sale (POS) Module

Overview of POS System

POS is the acronym for Point Of Sale. It is a critical part of a business which symbolizes the place where a customer pays for services rendered or goods. This can happen physically with the aid of POS terminals and systems or virtually via computers or other electronic devices.

The POS system serves as the hub to virtually everything that is most important to your business. This ranges from customers management, sales, record keeping and inventory. It merges all of these important business features with the functions of the casual cash register and other important software attached to the business.

One of the defining features of the POS is the customization and specificity. Although all POS systems have some basic features that are common to them, there are some that made specifically for some businesses with the added flexibility to add a tweak or two. This makes it easier to fully incorporate all software and features that are specific to businesses and needs.

Definition of Basic Terms

POS System: It is the point where customers pay for goods and services they purchase. It usually consists of a software and hardware to successfully manage its operations. The software acts like the Operating System and it is in charge of all processes of the POS system. The hardware on the other hand are the physical components that we interact with like the barcode scanner, printer, and keyboard or touchscreen.

POS software: The POS software can be likened to the Operating System that makes your PCs and phones run smoothly. It is sometimes used interchangeably with POS system as it is the major component of the POS system. The POS software effectively processes information entered via the available hardware by customers. It also stores vital information and at the same time link the POS to other critical apps or devices that makes your business run smoothly.

POS Terminal: This is a device that accepts payments for the orders that have been placed by customers via the POS system. It can be a card reading machine or other machines that can recognize the latest modes of transactions.

The POS terminal can be incorporated with the POS software or in some cases left as a standalone device. The most recent types of POS terminals are able to detect virtually all modes of payments. Some of the advanced types can detect contactless cards and some of the latest payments means like Samsung pay and Apple Pay.

Types of POS System

POS systems vary with needs of businesses, design and usage complexity, size, medium of usage and other factors. However they can be classified into three major types:

Mobile POS (mPOS)

The mPOS is a portable system that makes use of mobile devices such as the smartphones as terminals. This terminal is where you can connect card reader, barcode scanner, receipt printers and other peripheral devices as the need arises.

These systems are specifically used for processing of payments but can still serve other purposes like sales monitoring, inventory management, reporting and some other business functions. Also, it takes up little space, and is highly affordable and easy to use.

Lastly, mPOS is suitable for small businesses, quick-service establishments, small retail shops and other small establishments.

Terminal POS

It is a system that runs with its own software and hardware with the addition of some other peripheral devices like the cash drawers, barcode scanners, receipt printers and credit card readers. It incorporates lots of features that allows them to carryout complex tasks.

Some of the features of the terminal POS includes customer loyalty programs, inventory management, payment receipts through email, order placement, reporting and other important business tasks. It is best used as a retail POS especially for stores with dedicated cash wraps.

With its advanced functionality coupled with the fairly reasonable price, they are mostly used in boutiques, restaurants, electronic stores, grocery stores, etc.

Cloud POS

Cloud POS is a web-based POS with the functionalities of the terminal POS. This POS is made available online and can be used easily on your day-to-day devices/hardware like computer, printer and smartphones.

The major difference between the terminal POS and the cloud POS is that; with terminal POS, the POS is installed on a server that has to be maintained and run by your company while the cloud POS is made available in data centers that are maintained and protected by the POS vendor.

Due to their flexibility, cost-effectiveness and ease of use, they can be used by all types of businesses.

Major Features of the POS system

As mentioned earlier, the POS systems can be business-specific and can be dependent on needs. But there are some features that must be in the POS for it improve the operation of your business. Below are some of those features:

Inventory Management

This is one of the features that separates the POS system from a cash register. The inventory management module of the POS system must ensure total accountability of stock in the store at all time. It must be able to make stock adjustments as the needs arises while showing the reason for the adjustments.

At the minimum, the inventory module should be able to provide an insight into SKU (Stock Keeping Unit) transaction history, inbound and outbound inventory and the lot-wise inventory.

Customer Relationship and Experience

The POS system should be able to able store customer data and purchase history. This allows you to improve customer relationship and as well provide personalized services to customers. This module is also very important as it permits advertisement of suitable products and benefits to interested customers.

Billing and Order Processing

The POS in its most basic form must be able to bill and process orders. It must be equipped with features that allows it to scan items and accept different payment modes.

Also, it should be able to generate customer details, order invoice, addition of salesperson's name to an order and other information as the required.

Loyalty Programs

The loyalty program module of the POS system allows you to keep track of your customers’ loyalty incentives. This replaces the use of the punch cards and lets you to reward loyal and long term customers accordingly.

Cross-channel Sales Return Management

The cross-channel sales return feature helps the POS facilitate replacement or refund from any of the store locations. It tracks sales return by permitting the creation of various sales return order for a single sale. This feature should be able to collect and keep details like the salesperson’s name, reason for return, and customer’s remarks.

Sales Monitoring and Reporting

A POS system must be able to prepare and give comprehensive and complete sales report. This report should be divisible into intervals as preferred by the user in order to easily track business activities and improvement.

Other useful features of this module is the ability to report trends like seasonal demands and unnecessarily overspending on some products.

Employees Management

Employees’ management module gives the option of adding new employees to your system and at the same time evaluate the performance of the existing employees. The POS should allow you to set sales target for your employees and at the same time track top performers through sales. With this, deserving employees can be rewarded and others can be recommended for training to improve sales.

Benefits of POS system to Companies

The benefits of the POS system on companies is numerous. It ranges from administrative to financial and all other parts of the business. When run properly, the POS is bound to improve the efficiency of a company irrespective of the industry. Here are some of the undisputed benefits of POS:

  1. Blocks any price or cash flow discrepancy.
  2. Makes sales pattern visible and as such allows for better planning.
  • Allows you to monitor the most important part of the company; your employees.
  1. Allows you to better serve and associate with your customers.
  2. Tracks and monitors inventory level for stock maintenance.
  3. Provides reports which gives insights into possible areas of improvement and the company’s success.

Wrap Up

The benefits derivable from the POS is enormous and so much outweighs the cost and stress of getting acquainted with it. Besides, there are easy-to-use systems like the POS and the cloud POS that are suitable for virtually all businesses. There is also the ever-impressive terminal POS for retail outlets and other sophisticated businesses.

Therefore, there is a suitable POS for every business size and type irrespective of how acquainted you are with the system.

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